Manager of Sales & Revenue Operations

• Develop and maintain comprehensive documentation of creative and technical advertising capabilities, ensuring alignment with sales strategies and business evolution.
• Work collaboratively with stakeholders to evolve and adapt capabilities documentation as our business needs shift.

• Continuously assess and improve our order management and revenue reporting systems, ensuring alignment with company goals.
• Partner with the system administrator to implement updates, communicate changes, and provide effective training to relevant teams.
• Identify and track key performance indicators (KPIs) to measure effectiveness and drive results across the team.
• Lead quarterly audits of revenue reporting processes, ensuring accuracy, alignment, and relevance.

• Drive the execution of the Operations Plan, focusing on optimized processes and system enhancements for sales effectiveness.
• Establish a clear and regular cadence for internal and external reporting and communication, promoting informed decision-making.
• Maintain a centralized repository of critical processes and ensure its accessibility for relevant teams.

• Develop and oversee an efficient onboarding and training program for new hires.
• Mentor and coach a growing support team, equipping them to actively manage the post-sales process and enabling Account Directors to prioritize revenue-generating activities.
• Foster cross-functional collaboration and plan for team succession, always ensuring coverage and flexibility for smooth operations.
• Recognize and leverage the unique strengths of team members to maximize overall team performance and excellent customer service.

Additional Responsibilities

• Collaborate with finance and accounting teams to track and reconcile revenue data, ensuring accurate billing and resolution of discrepancies.
• Develop and maintain a comprehensive Operations Manual documenting revenue processes.
• Oversee month-end closeout and reconciliation processes, ensuring alignment with client and company needs.
• Ensure all sold revenue is executed as ordered, maintaining high levels of accuracy and client satisfaction.

How Success Will Be Measured

• Achievement of company operational goals as defined in the Operating Plan.
• Continuous improvement and evolution of optimal revenue reporting practices.
• Establishment and maintenance of efficient and scalable products and copy processes.

Challenges You’ll Face

• Navigating and aligning multiple processes across networks and partners while ensuring efficiency.
• Balancing internal company goals with the needs of external partners and clients.
• Proactively building new processes and solutions to address emerging challenges in a fast-paced growth environment.

Qualifications

• Analytical Thinker: Strong ability to solve problems with a resourceful and data-driven approach.
• Systems-Minded Leader: Deep understanding of systems and processes, with a drive to continuously improve operations.
• Strategic and Tactical: Ability to think big picture while executing day-to-day tactical operations efficiently.
• Resilient and Adaptable: Tenacious and flexible, thriving in dynamic environments where solutions may need frequent recalibration.
• Exceptional Communicator: Expert at communicating complex information effectively and engagingly across teams and to external stakeholders.
• Relationship Builder: Skilled at building trust and managing relationships with tact and diplomacy, even in challenging situations.

• Minimum 5 years in sales/revenue operations, preferably in the media, advertising, or podcasting industry.
• Proven experience in optimizing sales processes and managing systems that support revenue growth.
• Strong background in revenue analysis, reporting, and key performance metrics.
• Familiarity with CRM, order management, and data visualization tools is preferred.